Case Study: BMC Remedy achieves mobile alerting and incident escalation with Derdack Enterprise Alert

BMC Remedy enables 2-way mobile alerting with Derdack in minutes

The customer, BMC Remedy, needed to enhance its IT service management platform with reliable mobile alerting for on-call teams, including features like after-hours notifications, escalation protocols, and a centralized on-call dashboard. To address this, they turned to the vendor Derdack and its product Enterprise Alert.

Derdack implemented its Enterprise Alert software, which provided a codeless, two-way integration with BMC Remedy. The solution delivered advanced mobile notifications via multiple channels, on-call scheduling, app-enabled incident remediation, and noise filtering. This enabled BMC Remedy's users to acknowledge, manage, and resolve critical incidents directly from their mobile devices, resulting in faster response and resolution times.

BMC Remedy