Case Study: Bilfinger boosts IT ops productivity with Derdack Enterprise Alert

Bilfinger boosts IT ops productivity significantly with Derdack

Bilfinger Global IT GmbH needed to consolidate its IT service alerting and improve the management of on-call duties, including the compensation calculation process. To address these challenges, they turned to vendor Derdack and its enterprise alerting solution, seeking integration with their Microsoft System Center Operations Manager.

Derdack implemented its solution to provide targeted alert notifications and convenient on-call scheduling. The results included significantly higher productivity for IT operations, improved transparency in incident management, and highly automated payment processing for on-call duties. Derdack enabled Bilfinger to achieve a much more efficient and effective IT alerting and duty management process.

Bilfinger