Case Study: RSPCA Queensland slashes rostering and payroll time to free resources for animal care with Deputy

The RSPCA Queensland uses Deputy so they can do a great job helping all creatures great and small

RSPCA Queensland, the state branch of the national animal welfare charity, operates a 24/7 call centre, dozens of intake and foster sites, and a team of about 70 staff plus many volunteers caring for thousands of animals across the state. Managing multi-location, multi-skill rosters and payroll on manually updated spreadsheets and disparate systems was time-consuming and error-prone—often taking 3–5 days each month to produce schedules, resolve shift conflicts, cover last-minute absences and meet notification and pay rules (including 24-hour shift tracking).

After trialling Deputy via Telstra, RSPCA Queensland now uses Deputy to roster and integrate with its payroll system, giving managers real-time visibility and staff a clear mobile view of shifts. The cloud-based solution dramatically reduced rostering workload and cut payroll time by around 50%, fixed time-tracking issues for overnight shifts, and freed admin resources to focus more on animal welfare rather than manual scheduling and payroll.

RSPCA Queensland

Ronelle Reid

Head of Marketing and Customer Experience