Case Study: Collaroy Beach Club achieves award-winning service and streamlined rostering with Deputy

The oceanside restaurant and club have placed all staff on Deputy to boost its award-winning reputation

Collaroy Beach Club, an oceanside club and award-winning restaurant in Sydney with 7,600 members and steady growth, needed better ways to manage nearly 40 casual staff, improve time-and-attendance, and tighten rostering and labour cost forecasting. General Manager Rob McConnell introduced Deputy after seeing its impact elsewhere to streamline operations, boost service standards, and improve day-to-day communication and tasking.

The Club now uses the full Deputy suite—timesheets, rostering, tasking, communication and journals—accessible on managers’ computers and iPads, so staff clearly know responsibilities and managers can control wages and rostering online. The result: stronger staff ownership and morale, smoother operations, targeted up-sell reminders, two NSW Clubs Business Awards (best casual dining and best financial management) and a 100% mystery-shopper score, reinforcing improved service standards.

Collaroy Beach Club

Rob McConnell

General Manager