Case Study: Mercy Urgent Care reduces turnover and scheduling admin with Deputy

Since using Deputy, Mercy Urgent Care has reduced turnover by 50% and cut their scheduling admin by 75% per month

Mercy Urgent Care needed a simpler, more user-friendly scheduling system that staff and providers across departments could easily use, while also reducing the stress and time spent filling open shifts and managing schedules. The clinic was looking for better visibility, real-time scheduling, and easier communication than its previous Excel-based process.

Deputy provided the solution, giving Mercy Urgent Care a mobile, real-time scheduling platform that made it easier to share schedules, cover shifts, and see where staff were assigned across locations. With Deputy, Mercy Urgent Care cut turnover by 50% and reduced scheduling administration by 75% per month, while also improving attendance and lowering scheduling-related stress.

Mercy Urgent Care

Barbara Chambers

Human Resource Director