Case Study: Silk Hospitality achieves streamlined workforce control and 3-day monthly admin savings with Deputy

Silk Hospitality is disrupting the hotel outsourced cleaning market thanks to the power of the cloud

Silk Hospitality, founded by Matthew Knee and his family, is Australia’s fastest‑growing outsourced housekeeping provider focused on the accommodation industry. Built as a 100% cloud business to compete with legacy operators, Silk needed a scalable workforce management solution to give visibility and control across more than 1,000 staff and multiple locations while improving communication and operational consistency.

Silk adopted the Deputy platform to streamline rostering, scheduling and timesheet management, give supervisors real‑time visibility, and improve staff communication and culture. Integration with Xero cuts three days a month of payroll administration, and Deputy’s cloud capabilities complement Silk’s own systems to keep operations efficient and tightly managed.

Silk Hospitality

Matthew Knee

Owner