Case Study: InLife achieves faster, safer rostering to support 130 clients with Deputy

How Deputy Helps NDIS Professionals Reach Hundreds of Participants

InLife is a Melbourne-based disability support provider founded to deliver person-centred care under Australia’s NDIS. Caring for around 130 clients with roughly 300 staff, the organisation faced high-stakes rostering challenges where filling shifts with appropriately trained carers quickly was critical to client safety. The traditional, centralized scheduling model was slow and fragile, risking gaps in essential support.

InLife adopted Deputy to enable mobile, real-time shift changes and moved to a decentralized rostering model with frontline managers handling 10–12 clients each. Deputy’s flexibility — including API integration with InLife’s care-management and budgeting systems — made it easier to match trained staff to clients, gave clients more control over their care, and reduced time spent resolving shifts, improving safety and service consistency.

InLife

David Clarke

Chief Executive Officer