Case Study: citizenM achieves faster, fairer scheduling with Deputy

Freeing people to focus on creating amazing guest experiences

CitizenM, the luxury hybrid hotel group, was growing across Europe and needed a better way to manage staff scheduling, holidays, and shift swaps. Using spreadsheets created friction, compliance risks, and no single source of truth, while scheduling alone took about four hours and made it harder for employees to manage their own time.

Deputy implemented a cloud-based scheduling platform for CitizenM, with automated templates, shift swaps, and integrated compliance and optimization workflows. The result was a drop in scheduling time from four hours to 16 minutes, happier employees, better productivity and guest satisfaction, an employee recommendation score of 80%, and zero holiday liability, including the elimination of a £7,000 carryover in 2019.

CitizenM

Matthew Bell

Hotel Operations Director