Case Study: Crust Pizza achieves efficient multi-site rostering and cost savings with Deputy

Franchisee Crust Pizza have been using Deputy to run their business like clockwork

Crust Gourmet Pizza Bars franchisee Michael Timbs runs five Sydney outlets that sell about 9,000 pizzas a week and employ roughly 200 staff. His challenge was keeping a time-sensitive delivery operation running smoothly across multiple sites: punctual staff, efficient rostering, accurate timesheets and food-safety checks were being managed with Excel, Outlook, phone calls and paper — a system that was costly and hard to scale.

Timbs implemented Deputy for rostering, time & attendance, real-time reporting, automated safety reminders and a manager journal for performance ratings. The platform reduced administrative overhead, improved punctuality and compliance, gave managers advance visibility of shift costs and streamlined multi-site oversight — savings Timbs credits with improving operations and plans to use in future ventures.

Crust Pizza

Michael Timbs

Franchise Owner