Case Study: DropCar cuts driver no-shows by 57% and scales nationwide with Deputy

DropCar is able to scale their business to cities all over the country without worrying about their drivers missing a shift, all thanks to Deputy

DropCar is a last-mile fleet-management and consumer parking/vehicle-care service that scaled rapidly across U.S. cities. As the business grew, they faced a rising driver no‑show problem—about a 35% no‑show rate—caused by poor communication and scheduling transparency, threatening service reliability and expansion.

By adopting Deputy’s scheduling and communication tools, DropCar automated shift notifications, let tech staff specify required drivers per shift, and freed HR from manual outreach. The result: no‑shows fell to 15% (a 57% decrease), scheduling scaled across new locations, and the company reduced labor costs while improving operational transparency.

DropCar

Spencer Richardson

Chief Executive Officer