Case Study: Ascot Residential Homes cuts payroll processing time from 160 to 8 hours per month with Deputy

Deputy makes life easier for Ascot care home staff

Ascot Residential Homes is a family-run care provider in Ascot, UK, operating a nursing home, residential home and in‑home care across 40 acres and holding CQC “Outstanding” ratings. Despite a people-first culture, paper-based rotas, gap lists and manual timesheets created confusion, generated 20–80 payroll queries a month, and required up to 160 hours a month to manage, undermining staff visibility and retention.

Switching to Deputy’s app-based scheduling and timesheets gave staff clear visibility of shifts and pay, allowed managers to track message read receipts for compliance, and is now promoted as a recruitment benefit. Payroll processing fell from 160 to 8 hours per month, freeing time and budget for extra pay and staffing, improving communication and helping Ascot demonstrate staffing and processes to regulators.

Ascot Residential Homes

David Tanner

Owner