Case Study: St Joseph’s Hospice saves time and reduces agency use with Deputy

Deputy helps St Joseph’s Hospice give the best care possible to its patients

St Joseph’s Hospice is an independent London charity (est. 1908) providing free end-of-life and palliative care with around 380 staff, mostly nurses and healthcare assistants. Rostering was slow and error-prone using Excel published to a noticeboard, making it hard to fill shifts, relying on agency staff, and creating unfair, time-consuming manual call-outs.

After a trial in 2017 the hospice adopted Deputy’s scheduling app, which publishes shifts, sends notifications, and opens shifts to temporary staff. The result: better attendance and communication, reduced agency use, increased use of internal temporary workers, and savings of roughly half-a-day to a full day of admin time per fill—freeing managers to focus on HR and clinical care.

St Joseph’s Hospice

Su San Chan

Head of HR