Case Study: ACE Hardware achieves a two-thirds reduction in scheduling time and streamlined payroll with Deputy

ACE Hardware stores partner with Deputy to enhance customer service

ACE Hardware franchisees at Heuser ACE in Bluffton, SC and Hillyard ACE in North Spokane, WA were struggling with time-consuming, error-prone scheduling. The recommended vendor was cumbersome and their workaround—complex Excel spreadsheets—lacked visual scheduling, integrated timesheets, and notification tools, forcing managers to spend hours each week manually building schedules and handling shift changes.

Both stores adopted Deputy (one after a free trial) and immediately cut scheduling time by about two-thirds—schedules now take roughly 20 minutes and the teams spend only about two hours a week on scheduling and payroll. Deputy’s integrated timesheets, shift notifications, and easier schedule management saved significant manager time, improved operations, and helped the stores earn industry recognition such as ACE’s “Coolest Store 2016” and other awards.

Ace Hardware

Bobby Heuser

Owner