Case Study: Finnair achieves centralized, optimized workforce planning and cost savings with DELMIA Quintiq

To ensure smooth and efficient operations, Finnair uses DELMIA Quintiq to plan its ground operations workforce

Finnair, the Helsinki-based carrier connecting Europe with Asia and North America, faced a complex rostering challenge: managing schedules for hundreds of ground operations staff across maintenance, passenger services, cargo handling and catering. With fragmented legacy systems and numerous labor agreements, regulations and individual constraints (skills, shift preferences, vacations), planners spent excessive time on manual scheduling while needing to forecast resources months ahead.

Finnair implemented DELMIA Quintiq, partnered with local specialist Roima Intelligence, to centralize workforce planning. The solution generates compliant, optimized rosters, reduces manual work, gives planners strategic visibility, improves employee transparency and yields operational efficiencies and cost savings—enabling better disruption management and continued service quality even during COVID-19.

Finnair

Tiina Lahti

Head of Ground Resource Planning