Case Study: Natural History Museum achieves streamlined device management and 75% fewer support tickets with Dell Technologies PCaaS

The Natural History Museum makes a major breakthrough in administering clients - lowering costs and improving productivity with Dell Technologies PCaaS

The Natural History Museum in London needed to modernise how it managed its 1,400 client devices: ageing machines drove rising costs, a growing volume of help‑desk tickets, and limited IT time for refreshes and sustainable disposal. Working with long‑standing partner Dell Technologies, the museum chose Dell Technologies PC as a Service (PCaaS) to simplify lifecycle management, improve productivity, and align IT disposal with its sustainability goals.

Dell Technologies implemented PCaaS using OptiPlex, Precision and Latitude devices with ProDeploy, ProSupport, Asset Recovery Services and Dell Financial Services, delivering pre‑imaged units and onsite deployment (up to 10 devices a day). The rollout cut support tickets by 75%, freed one FTE for strategic work, protected cash flow with flexible payments, simplified asset recovery, and boosted staff productivity and remote‑working capability.

Natural History Museum

Richard Hinton

Head of Technology Solutions and Enterprise Architecture Planning