Case Study: Baker County Sheriff’s Office achieves mission-ready IT and reliable device lifecycle with Dell Technologies

Protecting and serving citizens with empowering technology

Baker County Sheriff’s Office confronted decade-old, disparate IT that hindered officers’ ability to respond quickly and safely as the agency grew from about 60 to 180 employees with the same constrained $50,000 budget. To modernize without large upfront costs, the department partnered with vTECH io (acting as virtual CIO) and Dell Technologies, adopting Dell’s PC-as-a-Service (PCaaS) and Technology Rotation programs to replace failing devices, add servers/networking, and put a backup solution in place.

vTECH io implemented role-matched devices and managed services while Dell Technologies supplied PCaaS, Technology Rotation, and infrastructure, giving the Sheriff’s Office full lifecycle support, a reliable backup environment, and sustainable decommissioning. The result: no upfront investment, a single predictable monthly payment, devices for every staff member (including rugged field units), three-year refresh cycles, and improved data transmission and operational readiness—turning IT from a liability into an asset.

Baker County Sheriff’s Office

Randy Crews

Undersherif