Case Study: City of Amarillo achieves IT modernization, 60% faster first-responder response and $800,000 savings with Dell Technologies

IT modernization sets up a data-driven future

The City of Amarillo, Texas, was hampered by aging, fragmented IT—Windows 7 desktops, seven different storage platforms, a flat vulnerable network, and costly hardware-refresh cycles—that hurt employee productivity and citizen services. To modernize, the City of Amarillo chose Dell Technologies, deploying Dell EMC VxRail hyperconverged infrastructure, VMware Horizon VDI, Dell EMC Data Protection and Backup Solutions, VMware Professional Services and financing from Dell Financial Services.

Dell Technologies implemented 29 VxRail nodes across clusters for VDI, public safety and disaster recovery, paired with VMware Horizon and automated backup and lifecycle management. The modernization cut 911 response times by 60%, reduced PC boot times from 10 minutes to 36 seconds (≈95%), saved $800,000 in police car hardware costs, consolidated seven storage platforms to one, and enabled a 75-person virtual call center in 1.5 days—while improving security and freeing IT staff time. Dell Technologies.

City of Amarillo

Richard Gagnon

Chief Information Officer