Case Study: Medialine achieves 25% annual growth and 100% data-centre uptime with Dell Technologies

How Medialine grows by 25 percent a year as it seeks to evolve its technology portfolio with Dell Technologies

Medialine, a German technology provider headquartered in Bad Sobernheim, needed enterprise-grade data centre, infrastructure and client support to scale its business (growing ~25% a year) and maintain strong customer relationships across 11 German sites and international offices. As a Titanium partner of Dell Technologies, Medialine sells and operates Dell EMC storage and cloud solutions and relies on services such as ProSupport and ProSupport Plus (including a dedicated Technology Service Manager) for continuous vendor communication and support.

Dell Technologies delivered integrated storage, cloud and support services — notably ProSupport/ProSupport Plus with a TSM, 24/7 help and on-site parts dispatch — enabling Medialine to keep its data centres at 100% uptime, reduce support resolution time by up to three hours (about a 10% improvement), and scale its cloud product (250% growth in two years) while managing ~10 million daily connections and sustaining ~25% annual company growth.

Medialine

Ioannis Tsoultsidis

Vendor Manager