Case Study: Baker Botts achieves 75% software licensing cuts and boosts productivity with Dell Technologies

Baker Botts L.L.P. enables technology users to thrive in their jobs and raises the strategic profile of IT with a winning combination of Dell Technologies services and devices

Baker Botts, a global law firm with more than 725 lawyers and offices in 14 countries, faced slow, unreliable legacy technology—26 different laptop/desktop models, end‑of‑life devices, long boot times, security risks from employees using personal machines, and an overstretched IT team. To modernize and simplify support, Baker Botts engaged Dell Technologies, standardizing on Dell Latitude 7390/7400 2‑in‑1 laptops, UltraSharp U2419HC monitors and subscribing to Dell Technologies Managed Services, ProSupport Plus for PCs and Dell EMC TechDirect.

Dell Technologies delivered a rolling device refresh, managed services and ProSupport Plus (including a dedicated Technical Support Manager) and streamlined parts and service via TechDirect. The change cut VDI and software licensing costs by about 75% (saving tens of thousands annually), reclaimed countless staff hours through faster boot times, allowed Baker Botts to reassign one full‑time IT role, improve uptime and security, and contributed to revenue growth and the firm’s rise to No. 58 on the AmLaw 100.

Baker Botts

Rick Boulin

Chief Information Officer