Case Study: RelateCare achieves days‑fast customer onboarding and nearly 99.999% availability with Dell Technologies APEX Flex on Demand

A prescription for flexible IT with no CapEx

RelateCare, a joint venture between Cleveland Clinic and Rigneydolphin that provides patient communication and nurse-triage services, needed faster, compliant IT to onboard customers quickly without exposing regulated healthcare data or incurring large upfront server CapEx. To meet those needs, IT partner Arkphire recommended and implemented Dell Technologies APEX Flex on Demand (with Dell EMC VxRail) to deliver a cloud-like, on‑premises consumption model.

Using Dell Technologies APEX Flex on Demand and VxRail appliances (financed through Dell Financial Services), RelateCare now spins up virtual servers and integrations in days instead of weeks, avoids five years’ worth of upfront server costs, and scales automatically for workload spikes. The Dell Technologies solution has doubled service availability to almost 99.999%, enabled AI/ML initiatives, and positioned RelateCare to triple its business over the next three years.

RelateCare

Jordan Reinhardt

Director of Information Services