Case Study: Global Security and IT Services achieves contract retention and virtualization readiness with Dell EMC Education Services

Staying on top with EMC Education Services

Global Security and IT Services, a global security and IT provider responsible for a state agency’s health and human services portal and its underlying storage and infrastructure, faced a skills gap in advanced storage and virtualization (VMAX, Celerra, VNX, VMware) that threatened SLAs and the contract. To close that gap, the team turned to Dell EMC for training through Dell EMC Education Services.

Dell EMC delivered targeted courses and Proven Professional certifications (storage, NAS, cloud architect, and VMware VCP Fast Track) via one‑year subscriptions and instructor‑led/video classes. The training let the team stand up a virtual data center within a week, remediate a flawed VMware install, retain the state contract, meet customer service levels, and drive broader virtualization adoption—clearly improving customer loyalty and the team’s architecture capabilities.