Case Study: Allmerica Financia achieves higher customer satisfaction with Dell EMC Document Sciences xPression

Personalization and data-driven graphics increase customer satisfaction

Allmerica Financia, a major provider of insurance and financial services managing over $14 billion in assets, faced the challenge of producing high-volume, presentation-quality annuity statements that were easy to understand, personalized for each client, and distributable across multiple channels. To improve readability with data-driven charts and to enable component-level customization and multiformat output, Allmerica Financia selected Dell EMC and its EMC Document Sciences xPression content-automation solution.

Dell EMC implemented the EMC Document Sciences solution to automate complex graphical layouts, normalize and reuse graphics/text/data enterprise-wide, and enable personalized, multichannel output (paper, web, CD-ROM). The result for Allmerica Financia was clearer, more valuable statements, faster quarterly statement production, reusable components that saved time and money, and positive customer feedback—delivering measurable ROI through enhanced graphics, reuse-driven savings, and significant production-speed improvements.

Allmerica Financia

Tom Liro

Director of Administrative Services