Case Study: Open Line achieves reliable 24x7 cloud services and proactive, data-driven support with Dell EMC

Meeting client needs with custom cloud solutions and services

Open Line is a Netherlands-based cloud solutions specialist that designs, implements, and supports custom hosted and on‑premises cloud environments for customers with demanding SLAs—such as local governments and hospitals that require 24x7 data availability. To meet those requirements and manage growing complexity, Open Line relies exclusively on Dell EMC storage and backup technology (VMAX, VNX, Unity, XtremIO, Isilon, Avamar, Data Domain) and service offerings like ESRS v3 and MyService360.

Dell EMC delivered a full-stack solution—hardware and backup platforms, remote monitoring via ESRS v3, and the MyService360 dashboard plus online support and community resources—enabling proactive 24x7 monitoring, faster incident handling, and data-driven planning. As a result Open Line simplified service delivery, cut time-to-insight from hours to minutes with MyService360, reduced support effort and time-to-resolve through real‑time alerts and Live Chat, and gained actionable analytics for parts planning and staffing decisions.

Open Line

Rob Koper

Senior Storage Consultant