Case Study: Linklaters achieves uninterrupted access and faster issue resolution with Dell EMC DSE support

Linklaters - Customer Case Study

Linklaters, a global law firm with 7,000 end-users across 29 offices on four continents, had standardized on EMC Documentum and needed real-time technical expertise and a single focal point to keep 18 million documents available on demand. To maintain high end-user satisfaction and ensure anytime, anywhere access, Linklaters engaged Dell EMC for dedicated support.

Dell EMC provided Designated Support Engineers (DSEs) as a single point of contact to handle issues—from single sign-on configuration and database tuning to systems integrations—often resolving problems before end-users were affected. The Dell EMC DSEs deliver 24/7 support, a 17-year proven relationship, improved mean time to repair, increased efficiency and uninterrupted access to 18M documents for 7,000 users.

Linklaters

Dhanraj Mani

Solution Architect