Case Study: KPIT Technologies achieves sustained high availability and proactive integrated support with Dell EMC Services

KPIT - Customer Case Study

KPIT Technologies (KPIT), a Pune‑based global IT consulting and product engineering firm of more than 10,800 professionals, needed a robust digital platform to deliver rich services, high performance, and the highest levels of availability. KPIT IT relies on Dell EMC solutions — including VNX and XtremIO storage arrays, RecoverPoint and VPLEX for availability, Avamar/NetWorker/Data Domain for protection, Elastic Cloud Storage and Pivotal Cloud Foundry for big data/cloud, plus ViPR management — and Dell EMC Services (ESRS, MyService360, onsite and online support) to meet those goals.

Dell EMC delivered an integrated mix of hardware, software and services (Secure Remote Services, MyService360, Live Chat/online support and onsite engineers) to enable proactive monitoring, faster root‑cause identification, remote firmware upgrades and expert assistance during critical rollouts. As a result, KPIT achieved proactive and prompt support, successful critical project implementations, sustained high availability (ESRS helped prevent major downtime and supported KPIT’s claim of 100% service availability to customers), improved operational efficiencies, reduced risk and better ROI.

KPIT

Mandar Marulkar

Head of IT and Chief Information Security Officer