Case Study: IKB Data achieves consistent customer availability, security, and performance with Dell EMC

IT infrastructure and data security provider relies on Dell EMC

IKB Data, a Düsseldorf‑based IT infrastructure and data‑security provider serving the financial sector, faced the ongoing challenge of finding the right data platforms, keeping pace with rapid technology change, and maintaining high availability, security, and performance for its customers. IKB Data has partnered with Dell EMC since 1996 and runs a broad Dell EMC portfolio—including Data Domain, NetWorker, VNX and VMAX systems—while also relying on services such as Secure Remote Services (ESRS), MyService360™, the Dell EMC Community Network, online support, and phone support.

Dell EMC combined a comprehensive product stack with proactive support and cloud‑based service tools—ESRS for remote monitoring and alerting, MyService360™ for real‑time health dashboards, plus the DECN knowledge base and consistent technical teams—to help IKB Data resolve issues sooner and align solutions to customer needs. As a result, IKB Data reports a consistent ability to meet customer requirements, improved proactive problem resolution, and a stronger overall service experience thanks to Dell EMC’s integrated products and support.

IKB Data

Stefan Loewe

Senior IT Architect