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Case Study: SFR achieves 99+% B2B CRM platform availability and proactive support with Dell EMC
A Dell EMC Case Study
French telecom connects with modern support experience for B2B cloud services
SFR, the second‑largest telecommunications operator in France, relies on its SFR Business division to deliver B2B cloud CRM, Unified Communications and IoT services to more than 190,000 companies. To meet the challenge of designing market‑leading CRM cloud services with 99+% platform availability, SFR builds its infrastructure on Dell EMC storage and support—including Dell EMC VMAX, VPLEX, NAS Management/VG2, NetWorker and Dell EMC Services.
Dell EMC provided the storage technologies, design/integration services, 24x7 Secure Remote Services (ESRS) monitoring, a dedicated Service Account Manager and the MyService360 dashboard for real‑time analytics and online support. These solutions enabled proactive alerts, monthly SAM reviews, data‑driven optimizations (for example, pre‑staging spare batteries during a freeze to avoid outages) and faster access to expertise, helping SFR simplify delivery of performance and availability and meet its 99+% availability objectives.
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SFR
Fabrice De Martino
Technical Project Manager