Case Study: GAIL (India) Ltd. achieves accelerated decision-making and improved business efficiency with Dell EMC

EMC Customer Service a true partner in business success

GAIL (India) Ltd., India’s premier natural gas company operating a nationwide pipeline network, faced slow, manual record-keeping that hindered business agility, knowledge transfer to new hires, and the adoption of new technologies. To modernize its operations, GAIL partnered with Dell EMC to implement an Electronic Document Management System (EDMS) built on EMC VNX 5300 storage arrays, EMC RecoverPoint Appliance, and EMC Documentum, and began virtualization and disaster-tolerant planning on EMC VMAX 3 series systems.

Dell EMC’s solution—combined with ongoing EMC Customer Service, online support, Live Chat, and monthly webinars—enabled remote and metropolitan users to access archived records, reduced downtime, accelerated decision-making, and improved overall business efficiency. GAIL reports very little downtime over several years, faster onboarding through knowledge transfer, and enhanced service delivery as measurable outcomes of the Dell EMC deployment.

GAIL (India) Ltd.

Avinash Kumar

Senior Manager Business Information Systems