Case Study: University Health Care System achieves maximized patient safety and 24x7 IT reliability with Dell EMC

Dell EMC Customer Service goes above and beyond

University Health Care System is a university-affiliated teaching hospital network that delivers patient care, research and education and runs hundreds of VMware-hosted applications—from electronic medical records and document management to ERP and financial systems. To keep its paperless EMR environment reliable and to protect patient safety around the clock, the organization relies on Dell EMC storage technology (including Dell EMC VMAX, VNX and Centera) and needed a solution that could handle performance peaks and ensure continuous uptime.

Dell EMC supplied the storage arrays and a full support stack—Dell EMC Customer Service, Secure Remote Services (ESRS v3), Live Chat and Support Community forums—plus local, 24x7 proactive monitoring and rapid install support. As a result, Dell EMC’s remote diagnostics and responsive service reduced unexpected service issues, enabled faster code upgrades and problem resolution, delivered “phenomenal” uptime and met performance demands during peak loads, helping the health system maintain its paperless EMR operations and maximize patient safety.

University Health Care System