Case Study: City of Amarillo bridges language barriers with Dell EMC GenAI digital assistant

City of Amarillo bridges language barriers for 24% of residents with Dell EMC

The City of Amarillo faced a challenge in bridging a significant language gap, as 24% of its residents do not speak English, limiting their access to city services. They partnered with Dell EMC and leveraged Dell Professional Services to consult on the creation of a solution to improve accessibility for all citizens.

Dell EMC implemented a GenAI digital assistant named Emma, which provides real-time multilingual support on the city's website. The solution handles 280 citizen inquiries daily with a 98% approval rating, builds public trust, and is projected to save $1.8 million annually by allowing staff to focus on higher-value projects.

City of Amarillo