Case Study: City of York Council streamlines school governance meetings with Decision Time

City of York Council - Customer Case Study

The Governor Support and Development Service (GSDS) for the City of York Council faced a significant challenge in managing the cumbersome and insecure process of distributing meeting agendas and documents to school governing boards. Relying on email and collated PDFs led to compliance risks, last-minute rework, and difficulties ensuring confidentiality, especially with new GDPR regulations. They sought a secure meeting management solution from vendor Decision Time to streamline this process.

By implementing Decision Time's software, the council gained a secure portal for storing and sharing documents, which drastically reduced administrative burdens. The solution allowed for easy offline access and last-minute updates, saving significant time for clerks, headteachers, and chairs. The results included seamless adoption by over 721 users across 39 schools, with 90% of heads and chairs now making their own agenda changes, allowing staff to refocus on strategic governance support rather than administrative tasks.

City of York Council

Debra Wilcock

Governor Support and Training Manager