Case Study: Hunter Douglas Group boosts revenue and AOV with Decagon AI

Hunter Douglas Group unlocks $1M in AI-powered revenue with Decagon

Hunter Douglas Group, a global leader in custom window coverings, faced the challenge of providing customer support across its many ecommerce brands and 11 countries. Their existing systems relied on outdated, rigid IVR phone trees and required human intervention for simple queries, which increased costs and frustrated customers. They partnered with Decagon to implement AI-powered solutions for chat, email, and voice to create a more modern and efficient support experience.

Decagon implemented localized AI agents tailored to each market, which integrated seamlessly with the existing tech stack. The results were significant, including $1 million in revenue generated from fully AI-handled conversations and an 85% higher average order value from customers who interacted with an AI agent. Decagon's solution also deflected 40% of inbound support volume while maintaining strong customer satisfaction, proving the AI could actively drive growth.

Hunter Douglas Group