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Visit WebsiteBilt - Customer Case Study
Bilt
Thatcher Foster
VP, Client Solutions
Decagon
Decagon is AI customer support management solutions for enterprises. It is an enterprise-grade generative AI tool that leverages Large Language Models to design customer service assistants that respond to customer inquiries and provide personalized responses. The platform offers integrations with existing tools and data sources, allowing users to manage AI's responces using the knowledge bases, APIs, and workflows.
Case Studies
Showing 14 Decagon Customer Success Stories
How ClassPass embraces AI across the entire customer stack
ClassPass
Sarah Vanden Broek
Senior Manager, CX Operations Strategy & AI
Curology - Customer Case Study
Curology
Sharon Hedlund
Sr. Director Operations Strategy & Customer Experience
How Duolingo Partners with Decagon
Duolingo English Test
Ian Riggins
Senior Operations Manager
How Faire Revolutionized Customer Support and Operational Efficiency
Faire
Adele Hedden
Senior Director, Head of CX and Central Operations
Fourthwall - Customer Case Study
Fourthwall
Eli Valentin
Chief Operating Officer
Fourthwall - Customer Case Study
Fourthwall
Eli Valentin
Chief Operating Officer
How NG.CASH is setting new support standards for Gen Z in Brazil
NG.CASH
Petrus Ballhausen Arruda
Co-Founder & COO
Noom - Customer Case Study
Noom
Transforming millions of customer inquiries into a cohesive digital experience
Notion
Emma Auscher
Global Head of Customer Experience
Podium - Customer Case Study
Podium
Noam Kahn
Customer Success Operations Manager
Raise - Customer Case Study
Raise
Marc Doerr
Chief Financial Officer
How Rippling supports many user types with Decagon
Rippling
Husam Najib
VP, Customer Support
How Substack handles actions with AI
Substack
Jordan A.
Product Operations
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