Case Study: Flashfood achieves 90%+ ticket deflection with Decagon AI

How Flashfood Transformed Customer Support with Decagon

Flashfood, a mission-driven marketplace focused on reducing food waste, faced the challenge of scaling its customer support to handle high ticket volumes for its rapidly growing user base. They needed a solution that could efficiently resolve complex and time-sensitive inquiries without overburdening their team or increasing operational costs. To address this, they partnered with vendor Decagon to implement an AI-driven customer support system.

Decagon implemented a fully AI-driven solution that handles 100% of Flashfood's support tickets, achieving a 90%+ deflection rate where inquiries are resolved without human intervention. The AI was equipped with advanced logic and API integrations to manage complex workflows like refund requests with precision. This partnership allowed Flashfood to significantly reduce costs, scale its operations seamlessly, and free its support team to focus on more strategic, high-level tasks.

Flashfood

Jordan Schenck

President and COO