Case Study: Tom Wood Automotive Group boosts repair hours by 37,000 a year and accelerates onboarding with Dealertrack DMS and Xtime

Tom Wood Auto Streamlines Service and Operations with Xtime and Dealertrack DMS

Tom Wood Automotive Group, a 13‑store dealer group in Indiana and Minnesota, needed to simplify and streamline service operations, generate more repair orders, and deliver a more digital, transparent customer experience while addressing ongoing used‑vehicle inventory challenges. To meet these goals they implemented Xtime and Dealertrack DMS, adopting connected fixed‑ops technology from Dealertrack/Cox Automotive to replace disconnected, paper‑based workflows.

Dealertrack’s integrated solution enabled technicians to use tablets for walkarounds, photos, video, and same‑time repair‑order creation and customer signoff, while integrations alert used‑car managers when customers decline significant repairs. Using Xtime and Dealertrack DMS, Tom Wood Automotive Group increased repair hours sold by 37,000 hours per year, shortened employee onboarding to less than a week, and improved vehicle sourcing and inventory, with performance tracking tools that boost closing rates and operational control.

Tom Wood Automotive Group

William Demare

Group Director of Fixed Operations