Case Study: Smythe Volvo achieves a smooth DMS transition and faster staff training with Dealertrack DMS

Smythe Volvo - Customer Case Study

Smythe Volvo, a family‑owned dealership in New Jersey, was frustrated with a previous DMS provider that treated them like a burden and needed a partner who valued their business, offered courteous support, and could deliver a smooth technology transition. After evaluating several options, they selected Dealertrack DMS (including DMS360) as the new vendor because it promised a true technology partnership and better support.

Dealertrack provided hands‑on implementation and support during go‑live week, working with management and staff, offering peer‑to‑peer and on‑demand DMS360 training, and actively helping employees adopt new processes. The result was a calm, organized switchover, faster onboarding of new hires, an intuitive system for everyday use, and Smythe Volvo gaining the respectful, responsive technology partner they sought.

Smythe Volvo

Sean Flanagan

Vice President