Case Study: Robbins Chevrolet achieves 20 monthly repeat sales and streamlined customer communication with DealerSocket

Robbins Chevrolet Follows the Customer Journey with DealerSocket

Robbins Chevrolet faced the challenge of managing customer relationships across its internet and BDC departments while uncovering every repeat-sale opportunity and streamlining the customer journey. To solve this, Robbins Chevrolet adopted DealerSocket, deploying DealerSocket’s CRM along with SocketTalk for text communication and the RevenueRadar data‑mining solution to centralize data, improve outreach, and protect salesperson privacy.

DealerSocket implemented an integrated solution—texting via SocketTalk, continuous lead discovery with RevenueRadar, customizable dashboards and reporting, and support from a dedicated customer success manager. As a result, Robbins Chevrolet converts about 20 new car sales a month from its past-customer database, improved lead nurturing by extending lead lifecycles and automating follow-ups, and increased accountability and appointment tracking through DealerSocket’s reporting tools.

Robbins Chevrolet

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Robbins Chevrolet