Case Study: Qvale Auto Group achieves $750,000 in additional revenue with DealerSocket CRM

Qvale Brings in Additional $750,000 by Combining Breakthrough Virtual BDC & CRM

Qvale Auto Group needed a way to centralize sales and service outreach across its multi-state dealership network, so Executive Manager Geno Walsh built a single-point virtual business development center (VBDC) supported by people, process and technology. To gain the connectivity and reporting needed to operate a nationwide VBDC, Qvale implemented DealerSocket’s CRM alongside the new VBDC structure.

Using DealerSocket’s CRM as the backbone, Qvale deployed a VBDC team that grew to 26 agents supporting nine stores, making 31,000 outbound calls, 12,000 emails and 11,000 texts and driving $750,000 in revenue in the first nine months. DealerSocket enabled real-time reporting and accountability that helped recover an underperforming store, standardize processes, and maintain seamless customer experiences across thousands of miles.

Qvale Auto Group

Geno Walsh

Executive Manager of Retail Operations