Case Study: Adobe Auto Sales achieves remote access and faster collections with DealerSocket

IDMS’s web-based access creates flexibility and peace of mind for Adobe Auto Sales

Adobe Auto Sales, a single-location Buy Here, Pay Here dealership in Lubbock, TX, was frustrated by being tethered to a server-based DMS and needed web-based access to manage collections, approvals, and inventory remotely — a need that became urgent during the COVID-19 pandemic. In January 2020 the dealer moved from AutoStar to DealerSocket’s web-based IDMS to gain anywhere access and modern account management tools.

DealerSocket’s IDMS provided remote collections, VIN decoding, account queues, automated outreach and approval workflows, plus responsive support. The solution kept cash flow steady by enabling the collections team to work from home and accept payments (staff can process a payment in about 30 seconds), gave management roughly three extra hours a day to source inventory, and streamlined approvals and outreach — measurable improvements credited to DealerSocket’s platform and support.

Adobe Auto Sales

Titus Weston

General Manager