Case Study: Empire Auto Group achieves a competitive edge with DealerSocket CRM

Empire Auto Group uses DealerSocket’s CRM for a competitive edge

Empire Auto Group, led by Owner and CEO Michael Brown, needed a way to gain timely, consolidated visibility across its stores to stay competitive. To address that challenge, the dealership group adopted DealerSocket’s CRM to unify data and give leadership a single place to monitor performance and operations.

DealerSocket delivered a CRM solution that provides store- and category-level dashboards, so "all I have to do is log on to the system and it's going to show me everything I need to know," according to Michael Brown. The implementation streamlined operations and improved communication with DealerSocket, giving Empire Auto Group a clear competitive edge; while no numeric metrics were provided, the customer reports faster access to key information and better decision-making.

Empire Auto Group

Michael Brown

Owner and Chief executive officer