DealerSocket
57 Case Studies
A DealerSocket Case Study
Apple Honda, an auto dealership in Long Island, faced weak accountability and poor note-taking with their previous CRM (Reynolds & Reynolds Contact Management) and needed a better way to drive and track Internet sales. They switched to DealerSocket CRM to improve follow-up, reporting and sales processes.
Using DealerSocket (integrated with VAuto) Apple Honda standardized prospect entry, kept the Sales Tracking Report front-and-center, and implemented extended follow-up (180 days for Internet leads, one year for lease portfolios). The DealerSocket-driven processes helped Apple Honda achieve 52 Internet deals per month with just 2.5 reps, enabled two-deal-per-customer opportunities via trade-in matching, and boosted sales across departments.
Eric Nichols