Case Study: Medibank improves workplace performance with DeakinCo.

Medibank delivers onboarding in 11 weeks with DeakinCo.

Medibank, a health insurance provider, needed to improve its new staff onboarding to better reflect its organizational culture and deliver exceptional customer service as part of a broader transformation. After an initial unsuccessful search for a partner, the company engaged DeakinCo. to design an innovative induction experience for its retail division, which included consultation on recruitment and performance strategies.

DeakinCo. implemented a blended learning solution featuring a badge system for tracking progress, manager coaching schemes, and over 150 custom digital assets, including videos and modules. The entire project was designed and delivered in just 11 weeks. This new approach helped Medibank assimilate new staff faster, update content more easily, and improve productivity by engaging managers as coaches, ultimately positioning the company for both its short- and long-term goals.

Medibank