Case Study: Medibank accelerates retail onboarding and transformation with DeakinCo.

Medibank - Customer Case Study

Medibank needed a better way to onboard new retail division hires so they could deliver exceptional service, reflect the company culture, and support a broader transformational change program. When an internal search didn’t uncover the right partner, Medibank engaged DeakinCo. to design a new onboarding and induction experience, blending formal and informal learning with support for recruitment, performance management, and workforce planning.

DeakinCo. delivered the full project in just 11 weeks, creating a 70:20:10 learning model, coaching tools for managers, digital assets, primer videos, and a cloud-hosted learning environment. The result was 150+ digital learning assets, faster and easier content updates, stronger manager accountability, and a program that helped Medibank improve productivity, attract stronger candidates, and retain staff longer.

Medibank