Case Study: Zendesk elevates its global CX campaign with DBS Interactive

Zendesk launches a 15-language CX Trends microsite with DBS Interactive

The customer, Zendesk, faced the challenge of elevating its global CX Trends Report into a clear and impactful digital experience. They needed to present complex data from a large-scale study to enterprise leaders while showcasing their authority in AI-driven customer experience, all within a tight timeline for a global launch. They partnered with the vendor, DBS Interactive, to design and develop a microsite.

DBS Interactive built a fast, intelligent, and international microsite rich with animation and interactive storytelling. The solution supported role-based user journeys and was engineered for a global scale across 15+ languages. The resulting microsite successfully transformed Zendesk's research into an engaging hub that facilitated their global campaign, reinforced their CX leadership, and generated qualified leads.

Zendesk