Case Study: DHL Servicepoint speeds parcel drop-off and improves scanning accuracy with Datalogic Touch™ readers

DHL Servicepoint Delivery Gains Speed with Datalogic Touch Bar Code Readers

DHL Servicepoint, a UK-based courier service for DHL, faced the challenge of manually entering eleven-digit Air Waybill numbers for parcel shipments, a process that was too time-consuming and error-prone. To ensure accurate tracking and delivery, they sought an automatic data capture solution from vendor Datalogic.

Datalogic implemented its Touch™ bar code readers, a simple USB 'plug and play' solution that required no software installation. This provided DHL agents with fast and accurate data entry. The results included increased convenience for customers through more drop-off locations and time options, while DHL benefited from reduced operating costs through the consolidation of collections and deliveries.

DHL

Richard Noble

Network and Services Development Manager