Case Study: DHL achieves faster, reliable parcel pickup and returns with Datalogic Heron Desk readers

DHL reaches 75% of Dutch households within 4 km with Datalogic Heron readers

DHL ServicePoint, a division of the global logistics leader DHL, faced the challenge of wasted time and failed "not home" deliveries. They needed a reliable barcode scanning solution for their new network of package pick-up and return locations to efficiently process parcels. Datalogic, through its partner Vierpool, provided its Heron™ Desk handheld barcode readers to meet this need.

The solution implemented by Datalogic involved the Heron readers scanning package barcodes to integrate with DHL's web-based system, which then automatically notified customers their order was ready for pickup. The results were extremely positive, with users reporting the Datalogic Heron readers worked perfectly with no failures. The scanners were praised for their accurate and high first-pass read rate, contributing to the successful expansion of the DHL ServicePoint network.

DHL