Case Study: PayPal achieves stronger AI-powered bot detection and reduced fraud with DataDome

PayPal stops AI-powered bots for 400M users with DataDome

PayPal, a global fintech leader with over 400 million users, faced a significant challenge from increasingly sophisticated AI-powered bots. These bots were adept at mimicking human behavior to evade detection, testing every possible entry point to find weaknesses and straining PayPal's internal defenses. To combat this, PayPal turned to the vendor DataDome to implement its AI-powered bot detection service at the edge, aiming to stop threats before they could reach critical systems.

DataDome's solution provided real-time, intent-based detection that analyzed traffic behavior at the CDN level. This upstream filtering blocked malicious traffic early, which reduced the load on PayPal's infrastructure and improved downstream fraud detection accuracy. The results included a measurable reduction in operating costs, as bots were no longer overwhelming internal systems, and an improved user experience with fewer unnecessary challenges for legitimate customers. DataDome enabled PayPal to stay ahead of evolving threats while maintaining a seamless experience for its users.

PayPal