Case Study: bigbasket Streamlines Travel & Expense Management with Darwinbox

How Bigbasket Streamlined Travel & Expense Big Time

Bigbasket, India’s largest online food and grocery company, needed a flexible Travel & Expense system that could support a large and growing workforce across 70+ locations. With 10K+ white-collar employees and high volumes of travel and expense requests, the company also wanted to consolidate T&E with its broader HR processes. Darwinbox provided the Travel & Expense module to meet these needs.

With Darwinbox, bigbasket implemented a scalable, mobile-first T&E solution with granular policy controls, customizable workflows, agent access, enhanced reporting, and digital recordkeeping. The platform now handles around 29K expense requests and 4K travel and accommodation requests per month, while improving approval efficiency, reducing email back-and-forth, and giving the team better visibility and control across the process.

Bigbasket