Case Study: Carousell achieves multi-country HR automation and scale with Darwinbox

Carousell automates 2,500+ HR workflows with Darwinbox

Carousell, a Southeast Asian retail and ecommerce company, faced fragmented HR systems and manual processes as it expanded. This hindered scalability and increased operational load. To address this, Carousell partnered with Darwinbox to implement its unified HR platform, seeking automation and multi-country support.

Darwinbox provided a solution that automated over 2,500 employee lifecycle workflows and enabled the configuration of 1,600+ custom workflows without IT help. The platform unified performance data, digitized attendance and leave, and allowed new entities to be onboarded in days. As a result, Carousell built a scalable, automation-first HR engine with real-time visibility, freeing HR teams to focus on strategic initiatives.

Carousell