Case Study: Staircraft streamlines customer communications with Daktela

Staircraft unifies 8 departments and 132 users with Daktela

Staircraft, a UK-based manufacturer, faced challenges with disconnected communication systems across its departments as the business grew. This lack of integration hindered visibility and made it difficult to maintain consistent customer experiences. To address this, Staircraft turned to the vendor Daktela for a unified communication platform.

Daktela implemented a solution that integrated voice, email, CRM, and ticketing into a single system. This provided Staircraft with 100% visibility of customer interactions and enabled smarter workflows. The results were significant, unifying 132 users across eight departments and reducing administrative time from hours to minutes. Daktela empowered the teams to collaborate effectively, transforming how they serve customers.

Staircraft